The Disenfranchised Client

Continuing the series on archetypes

Beaten down by months of missed deadlines, misunderstood requirements and repeated defects, the Disenfranchised Client has lost all faith in the team’s ability to deliver and is merely going through the motions until the next budget cycle. Because of this and because she pays the bills, she is one of the most dangerous archetypes. To counter her, you’ll need strong social skills to assure her that her needs are being met, though it may be weeks until you see any progress.

The best way to deal with a disenfranchised client? Give her working software and give it to her often, dammit!