It’s been a hectic couple of weeks speaking at Winnipeg Code Camp, the Winnipeg .NET User Group and DevTeach Toronto. All the events were a blast to do. To those who attended, thanks for the great questions and conversations.
Session material is available as follows:
Thanks to those who attended the session that I did on “A (Failed?) Project From the Perspective of a Team Lead”. As you know from being there, the slide deck by itself is not all that useful. Instead of putting your memory to the test I’ve written up an accompanying white paper that can be downloaded here (pdf format). If you also look back at my series on failure you can see some other examples of what and where I’ve failed on projects and how they could have been, or were, resolved.
Like my past posts in this series, we’re going to talk about failures and I’ve had this problem at a number of places that I’ve been employed or contracted. I just can’t maintain flow. Developers all know what flow is, whether this is what you call it or not. You know that feeling when you’re “in the zone” or “on fire”. That’s flow. It’s a period of focused hyper-productivity. We enjoy it. I long to experience the adrenaline like rush that it provides to me. The things is, achieving flow is the exception, not the rule, for our daily lives. Here are some examples from my experiences.
At one place I worked I shared an office with another programmer. It was located part way down a quiet dead end hallway. Just a little farther down that hallway was an office belonging to a manager in the company. She had a fairly regular stream of people coming and going through the day. The office that I was in was a little bit weird in it’s layout. While there was a hallway right outside of it, the office also had doors connecting it to those on either side of it. For some reason my co-workers got in the habit of not using the hallway to walk to this manager’s office. Instead they would travel through my office and use the joining door. When the manager was busy people would linger in my office waiting for her to free up. Essentially my office became a waiting room for this manager’s visitors. As you can imagine it was quite disruptive. No amount of loud music in headphones could completely block the distractions of movement that occurred in my peripheral vision all day long.
In another working situation, I was managing a fairly large development team. As a result, I was required to be constantly moving about helping to solve problems, clear roadblocks and to communicate (read: meetings) with management above me. All of those tasks were part of the job. Over time my managers began to request my attention on shorter and shorter notice. This resulted in my day constantly being broken up by spur-of-the-moment meeting requests and drop in discussions. Regularly these would interrupt work that I had to get done. Instead of being able to focus on that work for any appreciable amount of time, I found my self constantly having to re-integrate the work task into the front of my conscious mind. As most of us know, this kind of context switching takes an enormous amount of effort and an appreciable amount of time. Tasks that would normally have required 30 contiguous minutes of effort were now taking two hours (when the smaller pieces were added together).
In both of those cases I was far less productive than I could have been. I responded differently in both situations as well. In the highly trafficked office I expended an enormous amount of effort trying to block out the distractions. When that wasn’t providing any results I attempted to break my co-worker’s habits by locking the connecting doors between the offices. The, of course, revolted against my attempts to change their habits and freedom of movement was quickly restored for them. In the end the only times I was able to regularly achieve a state of flow in that job was when I was working in the office after 7pm.
When I was fighting with the cost of context switching in the second example, I did for a short time attempt to counter act the problem by block booking “meetings” in my calendar. For a short while people respected those meeting blocks which gave me the desired results. Again the old habits and practices came back once people clued into what I was doing. Once that happened seeing a “meeting” entry in my calendar simply invoked the person to walk by my cubicle to see if I was there or not. If I was….well…you get the picture. Like the other example, the only times that I could make any progress were in non-traditional working hours. For the duration of that work engagement I never once successfully achieved flow.
So how is this a failure (since this is a series on failures)? I failed to be able to produce at the levels that my employers should have received from me. Yes, a significant portion of the blame can rest with my co-workers and bosses for not allowing or providing an environment where flow was possible. On the flip side, as a professional I should have requested that I be allowed to create those conditions. I’m not saying that I should have marched into management’s office and stated “I want to be left alone to work”. That just won’t fly. Any development role requires interaction with others. You can’t just squirrel away and expect to have full day after full day of flow capable time. It’s unrealistic. There are a couple of things I should have done though.
First I should have requested to have an office that minimized any unnecessary distractions. I should have made it clear that having my office be a hallway and/or waiting room was unacceptable considering the alternative (the hallway) that was available.
I should have made it clear to people that I had ‘office hours’ where I would be available and ‘productive hours’ where I would not. As long as the ratio of the two is well balanced (this will vary depending on your role and the requirements that the job places on you), I don’t see this as being a difficult request to fulfill.
Finally, I should have made it clear to all of my bosses that the environment was not allowing me to achieve what I was being asked to do. I should have explained to them, and quantified if requested, how much it was costing them by keeping me from achieving flow.
In any event both of those experiences are from a number of years ago. It wasn’t until last spring that I was lucky enough to hear Neal Ford mention the book Flow by Mihaly Csikszentmihalyi in one of his talks. I spent a week reading and really absorbing the information in the book and now understand that the state of flow doesn’t just happen. You can construct it and make it repeatable. Not allowing myself to do that at future jobs will be a failure completely born by me now.
Continuing on my journey through failures and the lessons that I’ve learned, we’re going to make a stop at a project that I did when I worked at a very small (but successful) development shop.
I started at this shop and one of the first tasks that they assigned me was building a reporting engine for a POS style’d application that they were re-developing. This sounded fine by me as I’d just rolled out of a company where I’d done the exact same thing. I gathered what little info I had on the new and old applications plus the reporting that was being replaced. People dropped print out copies of existing reports on my desk. I was getting my bearings with regards to the outputs that may be needed, but I still was completely lost when it came to what the user experience should be. It wasn’t too long into this project that I realized this (I hadn’t written any code yet in fact) and decided that I needed a sit down with whoever was going to act as the client.
After finding out who I should talk to I set up a meeting so that I could gather some requirement stuff. I sat down and laid on the table that I wasn’t sure what the expected experience should be when we finished this thing. The response was “It should be configurable.” I asked how. I was told “We want to be able to change things like logos and stuff when we put this out to different clients.” Okay…this person was obviously thinking of the final reports. I redirected the conversation back to the user experience leading up to the generation of the reports. The advice I was given at this time was “We need the same selection criteria as we currently have.” Nothing more (nothing less mind you). When I asked about layout, modality (this was a WinForms app) and other things that every user would see and have to deal with I was met with blankness. After an hour of probing and questioning in different ways I left the meeting holding onto one detail…the criteria must be the same as before.
I left the meeting believing that the user experience was firmly in my hands and that anything I did (within reason and practicality) would be acceptable. Oh my was I wrong. I worked for about a month and a half on the product and had some working reports that I could show so I asked for a desk review of what I’d done. None of the user experience was acceptable. It didn’t mimic the green screen style of the system we were replacing. In the eyes of the reviewers, I had horrifically failed.
For some reason, when trying to initially gather requirements I chose to ignore my past experience, which had taught me that just because a client didn’t state something, it doesn’t mean that they didn’t want it. I should have known to dig harder to pull those requirements out. That was a large part of my failure. One simple assumption quickly transitioned into a mistake which grew into failure.
How could I have fixed it? Well, the obvious answer is that I should have asked more questions and taken more time before getting started. Sure, that will work, but I like to get things delivered quickly so having a large up front requirements gathering task, just isn’t my style. The not-so-obvious answer is that I should have started, but delivered after the first week instead of waiting one and half months. I should have mocked up the user experience in a way that conveyed my intentions and direction and shown that too the parties concerned. I could have done it by drawing up some forms and linking them together to show navigation and mock content. I could have take the decidedly lower tech solution and just drawn up some story boards. Either way, after one week I would have known if I was on the right track or not. If not, I would have had a great opportunity to use the existing mockup as a conversation starter to elicit more requirements and then I could have started over.
Having to start over after one week is hardly a failure in my mind. In the case of lacking guidance it would have acted as a necessary step in gathering requirements. Better yet, I only would have burned one weeks effort instead of one and a half months. That is a more responsible use of the company’s money and a much better way to get exactly what the business needs. Fail fast and succeed.
Experience is simply the name we give our mistakes – Oscar Wilde
Continuing on my series of posts themed around failure, we’re here to look at an interview that I once did. It resulted in me taking the job. That was the failure. Before we get too far into this, let’s step back to the beginning…..
When I was just getting started contracting/consulting independently, I was presented with the opportunity to be a team lead for a project. I was told that the client was very excited to have me as a possible candidate and with my experience. Feeling good about the fact I was desired by a company I went off and did what I thought would be the first in a series of interviews with them for this position. I arrived at my interview and nothing seemed out of place when we got started. There was the obligatory HR person and another who was introduced as the Project Manager. As I’ve found to be the case, HR takes the reins and leads us down a touchy-feely path about how I work with people and “tell me about one time that you were in a stressful situation and how you dealt with it” stuff. As I was expecting that this was simply a starter interview that would determine if HR and the PM thought that I’d fit in their environment and team, I played along for about half an hour. That’s when it got different…and I didn’t notice enough to act on it.
The PM started to investigate my technical skills, or so he said he was going to. He led off with a monologue about the team, the project, the client and the importance of all these things. After about fifteen minutes of me listening to his manager-speak he asked if I thought I could handle this, to which I replied that I could. He immediately followed that by asking “So you know about design patterns?” I was relieved. Finally I was going to be able to show some of the technical skills/knowledge that I’d amassed over the years.
“Yes, I have experience with the theory of them as well as their practical applications.” I left the door open for the PM to take the design pattern conversation where he wanted to which was….
“Okay, I think you’ll be able to work with our library of them then.” Looks at HR person, “I think we’re done here.”
And the interview ended. I was so dumbfounded at that being the technical portion of the interview I couldn’t react and left, my mouth agape.
The next day I was offered a contract that saw me leading (at one point) a team of sixteen developers on a project that nearly had an eight digit budget.
Where is the failure in getting a lucrative, long term contract? I had no idea what I was getting into. Zero idea. I didn’t make sure to ask a single question. Interviews are a two way process. The employer needs to ensure that the interviewee isn’t selling a false bill of goods, will fit the culture, etc. The interviewee has to ensure that the role on offer will fit them, the culture is one they can work in, the project is interesting, etc. Employers get a detailed CV detailing the history of the interviewee. Usually it’s a couple, or more, pages in length. The interviewee gets a boilerplate job posting and Google. The knowledge of each other is firmly slanted in favour of the employer. As a result interviewees have to spend more time probing during the interview to try to level the playing field. I didn’t do that and, as a result, failed myself into a position that was a less than enjoyable experience.
I needed to ask to have a technical person in the interview. I needed to ask why it was rumoured that this project was nearing 100% developer turnover rate in the last twelve months. I needed to know what the codebase looked like. I needed to know what the current developers were bitching about. I needed to know a lot more than I did.
I’ve since learned that I don’t allow an interview to end until I’m satisfied that I have enough information to make a decision. If people claim to have to end the interview due to other commitments, I ask to meet with other members of the project or team. If they won’t produce those members, it counts against them. If they won’t schedule a follow-up (if required), and one that has more than just HR in it, it counts against them again. The process isn’t done until you can make a well informed decision. If you can’t you need to tell the employer that and walk away if they won’t help you to.
Allowing that interview process to get me into a long term contract was a mistake…and an experience. Certainly one that I’ve learned from.
I recently posted about Hiring Internally and it turned out to be about the failure in leadership that I had on a project. I’m fine with that. For those of you that don’t know, I fail. I do so spectacularly (sometimes) and regularly. Welcome to my realm. What I do, however, that may (or may not) separate me, is spend considerable time thinking about the reasons for, actions taken during and result of those failures.
In the spirit of Scott C. Reynolds’ recently started series baring all for critcism, I’m going to do the same. I’m going to openly document my failures. I’ll do my best to make them detailed and comprehensive, but I will invariably miss something. Please offer your thoughts and criticism. I’m a big boy and I can take them. Hopefully you can take something from one of these and learn from it. If not, unleash your hounds and tell me how I did it wrong and why you would have done it differently. I need to learn too after all.
I’ll keep updating this post with links to all of the posts in the series. I’m not sure how long this will be or what content it will cover. When I get bored with it I’ll probably stop. When I think of something I’ll probably write. Either of those might be my first failure in this series.
In our Brownfield Application Development book, and in previous posts on this blog, Kyle and I have talked about the different personalities that you can encounter while working on a development project. Unfortunately many of the types we listed, and that you see and remember, are negative. Because development is such a social task (whether you like it or not) conflicts in personalities, styles and objectives are easily surfaced. Add on a heavy dose of introversion and natural social ineptness and you have a cauldron of simmering conflict just waiting to bubble over.
During the hiring process HR and dev teams do their best to eliminate candidates that are obviously going to bring these types of issues with them. Sometimes it works, occasionally they slip through and you have to deal with them. Unfortunately, it’s very rare to see the same diligence applied to the transfer of people from one internal team to another. The results can be disastrous. About a year ago this happened to my team (I say my because I was the tech lead for the project).
We, as a cohesive and very productive team, were ticking along meeting deadlines, turning out high quality code and generally getting praise from the clients for these things. Management decided that we had more work that we were going to take on and decided to transfer another of the already on-staff developers to our project to assist with the new work load. Don’t start thinking the Mythical Man Month and adding resources to an already late project. We weren’t late. In fact we were ahead of project schedule at that time. On top of that the work being assigned to the new team member was isolated in it’s own branch with a thought of it being included in a future release, not the one we were currently working to finish.
Knowing that this developer would be working in isolation I decided that the impact to the team was minimal and shed any worries I had at the time. Things moved ahead for a few weeks before they came to a crashing halt. I won’t get into details about what happened but the underlying problem was that the developer recently assigned to our team didn’t have the same beliefs or culture as the rest of the team did. The result was a series of very animated and heated conversations that led to a requirement for serious and significant policing of the development actions of this person. In the end the original team had to declare to management (above the project management level) that having this individual working on the project was adding significant risk to the current release and had already jeopardized the following release. The result was that the offending developer was removed from the project and a 100% re-write of his code (four months effort) was required to bring it to the project’s quality standard.
The lesson that I wanted to convey from this incident was that you have to be diligent in the screening of any person joining your team, regardless of if they are an external or internal hire. Blindly accepting a new resource since they are already within the organization doesn’t preclude them from introducing risk and conflict to the project. If you are a team/technical lead, architect or manager for a team, you have a responsibility to protect your team from distractions, morale killers and risks. In this case flags should have been raised months before this individual joined the team, but trained with it. The statement “It doesn’t matter what the client wants, I’ll give them what I think they need” was boldly stated and I failed to remember that when the speaker was pushed onto our team. I failed my team by not filtering based on this past interaction. Don’t let internal recruitment cause you to fail yours.
I recently got an email that had no fewer than eight significant topics in it. Yes, it was a long email. As a result of this email I was unable to remember and act on all the different topics. Sound like a big messy class/method to you? Sure it does.
I propose that people now send emails as they would write code: singly responsible. I don’t care if I get eight emails instead of one, it didn’t cost me anything. I can, however flag for follow up, organize or delete each as I see fit. Like a good method name the subject line should reveal the entire intent of the email. Like a method name, the urge to put “and”, “or”, and “plus” in the subject line should be a smell indicating that you have too many topics.
If your emails come in with more than one topic in them I’m likely to miss one item. Heck, I’m likely to delete the email when I’ve acted only on part of what you need me to. In that case, it’s tough shit on you I’m afraid. While it’s convenient for you to type it all up in one window, it’s easier for me to do the job you require of me if I have the separate.
With that, I’m going to start working on an intelligent Outlook filter for this problem.
I’ve been playing around with Microsoft’s new, yet to be released, search engine (bing.com) for the last couple of days. Miguel Carrasco has done a pretty detailed review of it’s capabilities here. I don’t see the point in me re-hashing his findings so I’m going to point out some things that I’ve noticed and liked.
Image Search Paging
The best thing about the paging model on image searches is that there isn’t any. Yah, no longer do you have to click through the page numbers or “Next” button/links on the bottom of the current page. Instead, with Bing you just scroll down and it will fill in the next set of images for you. Scroll down some more and it will fill in the next batch for you again. Personally, I think this is a fantastic way to navigate through results.
Web Search Paging
Unfortunately, the people responsible for the web search results didn’t work closely enough with the image search people to get the same paging model implemented. You still have to click “Next” or a page number to see more result. This is a fail in my mind. So close to success, but a usability miss.
Hovering over a search result allows you to move to the far right of it and expand out a preview of the content in the web page that contains the term you’re searching for. Too often I search for stuff and find that the previews provided in search results don’t let me understand the context of the terms use. This looks like it could help with that
Grouping of Information
If you look at this search for Ferrari you see that there are groupings for content such as “Cars”, “For Sale”, “Dealers” and more. The more that I use the search engine, the more I wish that this would be expanded to other search terms. For example, searching for “NHibernate WCF” doesn’t bring back results that are grouped. Why not have them grouped under headings like “Blog”, “Magazine”, “Provider Content”, etc? I think this would help people to better decide what trust level to assign certain content. I know it would certainly help me to focus on the areas that I think provided better content value.
It’ll be really interesting to see how Bing turns on. Maybe Google’s search really isn’t all that. Maybe it was just the best that we had, but it could be improved a lot. Maybe Bing does this. Time will tell.
As part of my recent changes to the WCF-NHibernate code I have, I declared that there wasn’t going to be a way to handle automatic transaction rollbacks when WCF faults were going to be raised. I wasn’t even sure that I wanted them in tool. Andreas Öhlund pointed out that rollback could be handled quite nicely using the IErrorHandler interface within WCF. After some toying around with the idea and some proof-of-concept implementations, I decided to add this ability in.
Currently you identify a WCF service as using the NHibernate code by adding a [NHibernateContext] attribute to the *.svc.cs file. I wanted to keep that syntax, and the rollback capability, as clean as possible. Rather than adding another attribute, I parameterized the existing one. Now you can indicate that the service should automatically rollback the NHibernate transaction when WCF Faults are being raised simply by attributing the *.svc.cs file with [NHibernateContext(Rollback.Automatically)]. The default [NHibernateContext] requires manual rollbacks and exists as such for backwards compatibility.
More information can be found over on the wiki (http://www.igloocoder.net/wiki) and the code can be grabbed from the svn trunk (https://igloocoder.net:8443/svn/IglooCommons/trunk).
During your first week on the project you’re assigned to have a mentor who has written a large portion of the existing application. While working on your first serious defect in the system, you ask the Possessive Developer about an existing piece of code and suggest refactoring. She looks back at you and states “There’s no reason to change that code. It works just as I want it to.” After explaining its deficiencies, the Possessive Developer is sullen and in a less-than-cordial mood. At the end of the conversation she has neither agreed nor disagreed with the suggested changes, but there is tension in the air.
The following morning the Possessive Developer corners you at the water cooler and lashes into a list of reasons that there should be no changes to the code discussed the previous day. At the end of the one-way conversation she walks away with confidence in her stride. You now know. It is her code, her creation and her domain. Only the Possessive Developer can state when her code is to be changed.
Like the “Oooo…Shiny!” Developer, code reviews with peers can be useful. In a more neutral forum, it’s much harder to argue against the majority. But don’t ignore The Possessive Developer. It doesn’t take long to turn her into a Skeptic or a Hero.
For the final few posts in the Development Project Archetypes we'll focus on developers.
An incestuous cousin to the Front of the Magazine Architect, this developer is easily distracted by any new technology. Not only will he want to talk about it endlessly, the ‘Oooo…Shiny!’ Developer will simply add the technology to the project without telling anyone. You will find, scattered through the code base, a number of different techniques, tools or frameworks that are used one time and then abandoned. While adding to your technical debt, the ‘Oooo…Shiny!’ Developer is working feverishly to keep adding new entries to the “Experience Using” section of his resume.
Sometimes it is easy enough to counter his predilection for new and shiny simply by placing a pretty glass bead on their keyboard every morning. When that fails, it’s time to up the priority of the code reviews for The “Oooo…Shiny!” Developer. And be merciless.
Still avoiding developers, we continue talking about archetypes...
Usually found in the confines of an organization that has heavily silo’d roles and responsibilities, the Enhancing Tester will be assigned responsibility for ensuring the product quality. She believes it is her personal responsibility to question and alter any specifications that were used in creating the software. Since she wasn’t involved at the start of the development cycle, the Enhancing Tester will question the design and requirements only after the development team has passed them on for test. The proposed ‘enhancements’ are usually obscure and with far reaching architectural ramifications. For example, “this really should be an MDI application.”
Since she understands the original requirements, but not the overall business, the Enhancing Tester has no choice but to log these as software bugs so that they will get the attention of the team. After working with her for a few months you will wake up in a cold sweat yelling “It’s not a bug, it’s a feature change!”
Usually, you can counter this by assigning cost estimates to the “bug fixes”. It helps to do so in front of the client.
Deviating from the developer sphere, we continue the Development Project Archetypes...
A good many application require access to a database. If you’re lucky, you’ll have free rein over the database to make whatever changes you deem necessary. If you’re unlucky, you’ll need to make those changes through an Over-Protective DBA.
The Over-Protective DBA protects his database with an iron fist. Requests for changes to a stored procedure go through several iterations to ensure they include the standard corporate header and naming conventions. He also challenges every single piece of code in the procedure to see whether you really need it. Only when satisfied that the application can’t be deployed without it will he grace the database with your changes. In the development environment, at least…
If you really want a battle on your hands, suggest to an Over-Protective DBA that you should switch to an object-relational mapper. Be prepared to launch into a prolonged debate on the performance of stored procedures vs. dynamic SQL, the dangers of SQL injection, and the “importance” of being able to deploy changes to business logic without re-compiling the application.
The Over-Protective DBA often has company policy on his side so he will be a challenge. Don’t spend a lot of time confronting him head-to-head. Your database is an important part of your application, it behoves you to get along with him. Instead, arm yourself with knowledge and talk to him in common terms. In our experience, DBAs can often be negotiated with for certain things, such as an automated database deployment.
Another in the Archetypes series...
Everyone loves a hero. The PM, the architects and the client relish the long hours he puts into delivering results. When the client is told we don’t have the budget or manpower to add a feature, the hero’s cubicle is his first stop after the meeting. “Old man Baley says we can’t have this. But we NEED it.” The Hero hums and haws and complains how badly the project is being managed, then with a sigh says, “I’ll put it in. But this is the LAST TIME.”
The Hero then proceeds to circumvent your entire development architecture wedging the feature in because he doesn’t understand terms like “budget” and “resources”. All he cares about is getting his ego stroked and being the martyr that saved the project. The long hours he puts in are heralded by the PM and the client who don’t realize his effort is not directly correlated to the value he is delivering.
Project Managers and Clients will scoff at you when you make claims against their Hero. In their mind, he is a cornerstone in the project and whose absence will wreak havoc on the success of the project. Regardless of their actual ability, Heroes are often more trouble than they’re worth.
A while back I posted about a small framework that I wrote to make handling of nHibernate Sessions easier in a WCF world. There were a couple of problems with it and I've spent some time fixing it recently. The entries on the wiki have been updated to fix problems in the documentation as well.
The big changes in the framework were a bug fix that was preventing the commit from being run, moving to the latest version of nHibernate, and making better use of nHibernate transactions. The svn source code repository is available here. If you get it and run the b.bat at the root of the trunk you will be able to grab the latest artifacts from the release folder that is created in the trunk.
The next post in the Software Development Archetypes series...
Every project needs experienced people to improve the odds of succeeding. Skilled developer resources are hard to come by so you’re really excited to be joining a team that has some “Experienced” Developers. But it doesn’t take long on any project to realize that experience is a relative term. When asking for help, the “Experienced” Developer’s questions are often at the same level as some of the junior developers on the team. When he does propose a solution, and has it turned down, he immediately plays the “I have 12 years of experience in this industry. I think I know what I’m doing" card. As a result, he will be a ferocious, if not weakly armed, foe when arguing the merits of a situation.
On his own, the “Experienced” Developer is usually an easy person to handle. A simple “show me” is enough to counter him. Eventually, he will stop playing his “number of years in the industry” card and come around.
Another post in the Development Project Archetypes series...
Every time that the team attempts to implement a technique, process or technology that will address a project problem and better the team’s ability to deliver to the client, the Skeptic will interject. If it’s unknown to the Skeptic, then he must speak out about his doubt. Often the doubts are small and founded in his complete lack of knowledge. Regardless, he will stand by them vigorously until the project has discussed (at least three times) the situation.
The discussion will not, however, satisfy the Skeptic. If he does agree to move forward, it will be under very vocal protest. He will end his part of the discussion by stating that he “still isn’t sure that [he’s] fully convinced of any benefit”. Regardless of how the project moves forward, the Skeptic will always be the first person to point out any small flaw in something that he opposed. He was, after all, trying to warn the team of the potential problems ahead of time. And now it’s your fault for not listening back then.
If you’re lucky, The Skeptic can be ignored. But if he has some political clout, you may need some allies in the form of other developers. Focus on convincing the other developers that what you are doing is correct.
IMPORTANT NOTE: Just like you are not always right, The Skeptic is not always wrong. Don’t discount his arguments just because you always have before.
Transitioning into the realm of developers, we continue the Development Project Archetypes series...
Though you will usually see the Disinterested Developer working diligently whenever you walk by, you also notice she has a well-known social networking site constantly minimized on his desktop. Over time, you see a pattern: social networking tools when no one is thought to be around, development tools when there is. During meetings the Disinterested Developer is looking out the window or checking her mobile phone. She doesn’t engage the rest of the team on a technical level. She answers only when required and delivers the minimal amount of work necessary to keep the project manager happy. Her heart either isn’t in software development or she’s bored with the project.
The Disinterested Developer isn’t necessarily a bad person. Not everyone is as keen on software as you are (right?). But care should be taken to ensure she carries her weight. The last thing you need on a brownfield project is a team revolt because she is perceived as getting special treatment. Your best bet is a heart-to-heart with the developer to see if there is a reason behind her ennui. Give her every chance to turn things around. It may sound mercenary, but if there is no improvement, don’t discount removing her from the project as an alternative.
Resuming the Development Project Archetypes series...
Monday morning and the Ex-Tech PM appears on the edge of the status meeting as an observer to the team’s daily ritual. One by one the developers tell of their current work and its state. As one developer mentions that there will be some design work in his day ahead, the Ex-Tech PM interjects with “We used to do <something> when I was an RPG developer. You should look into doing that too.” The team continues through the standup and when completed the Ex-Tech PM corners the developer to provide more details about his idea.
Over the next few days the developers come up with a solution (different from the PM’s, naturally) and it is mentioned at the morning status meeting. On hearing this, the Ex-Tech PM becomes adamant that the team didn’t put enough consideration into his idea and the results of his project five years ago justify the same solution be used here and now.
Luckily, the Ex-Teach PM is easily appeased. A simple “yes, you’re right, dear” will keep him at bay until he has long forgotten the issue.
The next post in the archetypes series...
Once a month, every month, she visits the team and blurts out “We should use/do/implement <insert technology of the month here>.” The monthly rhythm of the visits is tied directly to the delivery of the Front of the Magazine Architect’s magazine subscriptions and RSS feed. Anything that is boldly emblazoned across the cover of an IT related periodical becomes that month’s flavour.
The Front of the Magazine Architect is another easy one. While they are annoying distractions, her visits will be infrequent and short lived. As quickly as the idea enters her head, it will leave and you won’t hear from her until the next month. If the same technology is mentioned two months in a row, it’s probably time for you to contact the magazine editor and request that they do a better job covering new technologies.
Another in the archetypes series...
This person is one of the most feared by developers around the world. While the team is working to deliver software, he is asking them to write action reports and detailed impact analysis documents and any number of other reports he needs to grease his process and document pacifier. Though able to bend Outlook and Microsoft Project to his will, the simplest of changes, like re-scheduling a recurring meeting, will throw the Process-Heavy PM into a fetal position. It will take him days to recover from the disruption to his carefully scripted master plan for the project. Suggest that there is no need to type up the minutes for a meeting and watch the blood drain from his face as if you have just sounded the project’s death knell.
While the Process-Heavy PM can be (in our twisted minds) the most fun person on a project to toy with, he will be the one that will, more often than not, have you writing summary documents after your call to order pizza for the team. To counter him, be sure you account for every single second you spend on his process when you fill out the intricately-detailed timesheet he has requested from you.
Continuing the series on archetypes...
Beaten down by months of missed deadlines, misunderstood requirements and repeated defects, the Disenfranchised Client has lost all faith in the team’s ability to deliver and is merely going through the motions until the next budget cycle. Because of this and because she pays the bills, she is one of the most dangerous archetypes. To counter her, you’ll need strong social skills to assure her that her needs are being met, though it may be weeks until you see any progress.
The best way to deal with a disenfranchised client? Give her working software and give it to her often, dammit!
The next instalment in the archetypes series...
When the project starts the Absentee Client engages the team just long enough to build up some velocity. As soon as he perceives some progress being made, the project is quickly re-prioritized to a much lower level in his calendar. The team will wait days or weeks to hear back from The Absentee Client about the simplest of clarifications. Important meetings will be rescheduled numerous times at his request and when he does attend they will have to be cut short due something else important having come up.
One way to get the Absentee Client’s attention is to outline how significantly the lack of engagement is increasing the timeline and the risk to the project. Your best bet is to put the effects of The Absentee Client’s actions into terms of cost. Unfortunately, and this should not be undertaken lightly, sometimes the only way to do this is to address the Absentee Client’s superior.
This is a commonly known archetype in the development world. Since it's commonly known I figure it's a great place to start this series of posts.
Sporadically swooping into meetings with the rest of the team from his namesake home, the Ivory Tower Architect loves to show his mastery of software design. Whether it works in practice or not matters not to him. The rest of the development team is left to implement the grandiose plans handed down from on high, but the Ivory Tower Architect will never work directly on the code himself. Often the designs are overly complex and time consuming to implement, but he will not change them. To do so undermines his very existence.
Dealing with the Ivory Tower Architect requires a strong will, the willingness to have long winded and abstract design debates, and an almost fanatical adherence to the KISS (Keep It Simple Stupid) principle. Lucky for you the Ivory Tower Architect will only rarely grace mortal developers with his presence.